Why Text? We believe in text-based communication as the most efficient way to bring businesses and customers together. It's timeless, empowering, and global. It's the most popular way to communicate in an online world. In its technical form, the text is a starting point for creating, transferring, and processing data that later is used in audio, graphic, and video design. What does it mean for our nearest future? Our competitive space and business environment are changing faster than ever, and this is a part of our response.

The customer service industry is significantly changing. Only yesterday it was based on fully manual work, difficult to scale and evaluate. Today, we are at the dawn of the AI era - we still need a lot of manual work, but we have many tools to help with agents' performance and efficiency. The way we see it, the future is bright and fully automated. At the end of the day, there should be a gain for all the parties - Agents, End-users who contact the company, Company itself, and Managers.

Internal AI project & ideas here Good reads The year customer experience died Microsoft eyes $10 billion bet on ChatGPT Microsoft and OpenAI Working on ChatGPT-Powered Bing in Challenge to Google A New Chat Bot Is a ‘Code Red’ for Google’s Search Business Can you Use ChatGPT For SEO Content? [Evolution in AI Industry] Google can now read your doctor’s bad handwriting ‎Inside Intercom: How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution on Apple Podcasts How AI Text Generation Models Are Reshaping Customer Support at Airbnb OpenAI's ChatGPT shows why implementation is key with generative AI How AI-powered conversational commerce will transform shopping in 2023 Ghost Writer: Microsoft Looks to Add OpenAI’s Chatbot Technology to Word, Email AI and the Big Five Companies Tap Tech Behind ChatGPT to Make Customer-Service Chatbots Smarter