Customizing your website widget

The website widget can be fully customized to match your brand and provide a smooth experience for your customers.

How to access the website widget customization

1. Go to Settings → Channels → Website widget.

2. Click on the three dots icon next to your website.

3. Select Customize.

You’ll be redirected to an on-site configurator with a live preview of your widget on your website.

Customization options

You can customize your widget in three main areas:

• Appearance

• Language

• Visibility

Appearance

In the Appearance section, you can adjust the look and feel of the widget:

• Theme — choose between light or dark mode.
  Color — select from preset colors, pick your own, or use More color customization to fine-tune individual areas of the widget.

Language

The website widget is available in 48 languages, and you can select your preferred language using the dropdown menu. 

Note: This setting changes only the language of the widget interface. It does not translate customer or agent messages.

You can also customize text elements, including:

• Welcome message

• Default customer name

• Message placeholder

• Offline message — message displayed when no human or AI agent is available to accept the chat.

• Queue message — displayed when customers are waiting in the queue.

Visibility

The Visibility section allows you to control where and how the website widget appears:

• Alignment — choose whether the widget appears on the left or right side of your website.

• Edge distance — adjust spacing from the side and bottom edges, ensuring it doesn’t overlap important website content.

• Device display — decide whether the widget should also appear on mobile devices.

Saving your changes

Once you finish customizing, click Save changes to apply the updates to your website widget.

With these options, you can make sure your widget matches your branding, supports your customers’ language, and is displayed exactly where you want it.