Help CenterText App’s Refine feature helps your team communicate faster, more clearly, and with greater confidence during customer conversations. Whether it’s polishing a message or finding the right tone, Refine works behind the scenes to make communication effortless.
What is Refine?
Refine is an AI-powered assistant built directly into the chat message box. It offers smart suggestions to improve clarity, correct grammar, or adjust tone—all with a single click. Instead of rewriting replies manually, agents can rely on AI to shape responses quickly and effectively.
How does it work?
Simply write a message in the message box. Once the content is ready, click on the Refine icon to open a list of improvement options. The available options include:
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Tone change: Adjusts the tone of your message to make it more polite or formal, depending on the context and customer expectations.
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Expand: Adds details to your message to make it more informative or complete, especially helpful when a response feels too brief.
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Rephrase: Offers an alternative way to say the same thing, useful when you want to improve the style or avoid repetition.
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Correct grammar: Automatically fixes spelling, punctuation, and grammatical errors to ensure your message is professional and easy to read.
All suggestions are generated instantly based on the original message.
In summary, the Refine feature makes it easy for agents to polish their messages, whether by fixing grammar, adjusting tone, or improving clarity. It’s a simple way to communicate with confidence and efficiency.