Tickets spam list

In Text App, you can manage your Tickets spam list by adding email addresses and domains. Set up your own anti-spam rules to prevent unwanted messages by using Trusted and Blocked lists. To get started, go to Settings and select Spam.

Trusted and Blocked Lists

In Spam, you will find two lists: Trusted addresses and Blocked addresses.

Trusted addresses

If you add email addresses or domains to your Trusted addresses, they won’t be marked as spam.

Enter the email address or domain into the field and click Add to trusted to add it to the Trusted addresses.

The new trusted email address (for example, mail@gmail.com, mail@outlook.com) or domain (for example, @company.com) will then appear in your Trusted addresses.

You can delete entries at any time using the Delete action.

Blocked addresses

If you add email addresses (for example, mail@gmail.com, mail@outlook.com) and domains (for example, @company.com) to your Blocked addresses, they will be marked as spam.

💡 Only new tickets from blocked addresses will be marked as spam. Simply adding an address to the Blocked addresses won’t cause all historical tickets with that address to be automatically marked as spam.

Enter the email address or domain into the field and click Add to blocked to add it to the Blocked addresses.

The new blocked email address or domain will appear in your Blocked addresses.

You can delete entries at any time using the Delete action.

If you notice a ticket in spam that shouldn’t be there, you can change its status.

💡 Tickets will only be automatically marked as spam if the blocked email address appears in the “From” header of the message. Tickets created manually or via API will not be marked as spam by default—even if the requester matches a blocked address. To manage spam from specific email addresses or domains in these cases, you can define automation rules based on the requester’s email using ticket rules.