Help CenterThe Settings panel in Text App is your command center for configuring communication channels, managing ticket and chat tags, creating email templates, and tightening security. Whether you're just getting started or fine-tuning your setup, everything you need is only a few clicks away.
Settings are grouped into clear sections to help you quickly locate and manage features based on their purpose: Channels, Tags, Ticketing, and Security.
Channels
The Channels section lets you connect your Text App to multiple platforms so you can meet customers where they are. You'll find this under Settings > Channels.
Here you can enable and manage:
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Website widget: Add a real-time widget to your website. Perfect for assisting visitors live as they browse your pages.
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Email: Convert incoming emails into tickets, making it easy to track and respond to support requests.
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Messenger: Allow customers to reach you through your Facebook Business Page.
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Chat page: Use a dedicated, hosted chat page that requires no website integration—ideal for standalone support portals.
💡Tip: Adding multiple channels ensures customers can always reach you via their preferred platform.
Tags
In Settings > Tags, you can categorize and organize how your team handles live chats and tickets.
Available sections include:
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Chats: Organize chats with searchable labels like "Billing," "Urgent," or "Feature Request." Great for analytics and routing.
- Tickets: Categorize and prioritize support tickets with tags, making it easier to track, assign, and resolve requests efficiently.
💡Tip: Chat and ticket tags can be created and managed directly from this panel. Use them consistently across your team to improve tracking and reporting.
Ticketing
The Ticketing settings, found under Settings > Ticketing, allow you to structure how support requests are handled within your workspace.
This section includes:
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Email templates: Customize the appearance and tone of outgoing messages, such as ticket confirmations or agent replies.
Security
Prevent spam with options in Settings > Security.
This section includes:
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Spam: Manage email addresses or email domains using trusted and blocked lists.