Help CenterText App allows you to convert incoming emails into support tickets and manage them seamlessly within the platform. It’s an efficient way to centralize your communication and streamline your workflow.
Setting up forwarding
To begin handling customer emails in Text App, you’ll first need to set up email forwarding. This process automatically redirects emails from your inbox to Text App, where your team can view and respond to them as tickets.
When you first open the Email section (Settings → Channels → Email), you'll see that a default forwarding address has already been generated for you. To continue with the setup, click the Read instructions button next to the address and select your email provider from the list to follow the configuration steps.
Once you choose your provider, you’ll be shown detailed, step-by-step instructions specific to that platform (e.g., Gmail, Outlook). Follow those steps within your email provider’s settings to enable forwarding.
After forwarding is set up, you can test the connection by sending an email to the address you configured. If everything is working correctly, the message will appear in your Text App inbox as a new ticket.