<img src="https://cdn.livechat-files.com/api/file/kb/file/0510c385-f96f-43ca-ad3d-e52f3adec74f/101a9b1b0c-7a4bd1c79efd0c5d8392.png">
The Chat Engagement report helps you understand how conversations are initiated in your chat channels. It shows whether chats were started by customers, teammates, or through <a href="https://help.text.com/campaigns/" target="_self">campaigns</a>, giving you a clear view of what drives engagement.
You can filter the data by keyword, teammate, tag, or country to focus on specific areas of interest. The report also includes a daily breakdown that shows the exact number of chats from each source, helping you identify trends and measure the impact of proactive outreach or customer activity.
By tracking chat engagement over time, you can see how customers interact with your team, evaluate campaign effectiveness, and find opportunities to increase engagement and support efficiency.

The Chat Engagement report helps you understand how conversations are initiated in your chat channels. It shows whether chats were started by customers, teammates, or through , giving you a clear view of what drives engagement.

You can filter the data by keyword, teammate, tag, or country to focus on specific areas of interest. The report also includes a daily breakdown that shows the exact number of chats from each source, helping you identify trends and measure the impact of proactive outreach or customer activity.

By tracking chat engagement over time, you can see how customers interact with your team, evaluate campaign effectiveness, and find opportunities to increase engagement and support efficiency.

Engagement report

Reports overview