Help CenterThe Facebook Messenger integration lets you connect your Facebook pages to Text App so you can receive and respond to customer messages directly in your inbox. You can manage all conversations, assign them to teammates, and reply faster — without switching between tools.
Before you start
Make sure you have:
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Login details to your Facebook account (email or phone number and password).
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Admin access to the Facebook pages you want to connect (they must be added to your Facebook profile or business account).
💡 If the teammate who connected Facebook Messenger is removed from your Text App organization, all connected pages will be disconnected.
Set up Facebook Messenger
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In Text App, go to Settings > Messenger.
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Click Connect Facebook, and log in with your Facebook credentials.
- Follow the Meta setup wizard:
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Select the Facebook pages you want to connect.
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Choose your Business account.
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Review and accept the required permissions.
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Click Save to finish setup in Meta.
4. Back in Text App, click Connect next to the pages you want to start receiving messages from.
Disconnecting a Facebook page
You can disconnect a Facebook page to stop receiving messages from it in Text App. The page will remain on your list, and you can reconnect it anytime.
- To disconnect a page, go to the Facebook Messenger settings, hover over the page you want to disconnect, and click the unlink icon.
💡 You can disconnect any page connected to your organization, even if it was connected by someone else. However, only admins can reconnect it.
- To reconnect a page, click Connect next to it.
Removing Facebook pages from Text App
Removing a page revokes Text App’s access to it in Meta. The page will disappear from your list, and you’ll need to reconnect it through Meta if you want to use it again.
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In Facebook Messenger settings, click Manage access to pages to open the Meta wizard.
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In the Meta wizard, remove access for the pages you want to disconnect.
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Save changes to finish the process.